Refund policy

At Glam Orbit, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

The product must be unused and in its original, new condition.
The product must be returned in its original packaging.
The item must include all original accessories and components.
The return request must be submitted within 30 days of receiving your order.
Once your return is approved, you must send the product back within 14 days.

Products that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To initiate a return, please contact us by email at info@glamorbit.shop.

Please include the following information in your email:

Your full name.
Your order number.
The product you wish to return.
The reason for your return.

Our customer support team will review your request and provide further instructions, including the return shipping details.

Please do not send any products back without contacting us first.

3. Refund Policy

We offer a 10-day refund processing policy for eligible returned products.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed within 10 days. The refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to display the refunded amount in your account.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at info@glamorbit.shop as soon as possible.

Include your order number and clear photographs of the issue so our team can review the situation and assist you with an appropriate solution.

5. Return Shipping

Customers should contact our support team before sending any returned items.

Return shipping instructions and any applicable shipping costs will be communicated during the return approval process.

6. Exchanges

If you wish to exchange an item, please contact our support team at info@glamorbit.shop. We will review your request and provide available options.